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AI-powered Cloud Customer Engagement Platform
Enabling Intelligent Omnichannel Conversations by bringing employees, bots, applications, and telco lines under a single platform.
Ameyo Fusion CX is an Omni-channel Contact Center Solution for unified customer engagement with ready-to-use mini-CRM
It offers a CX-rich solution that preserves conversation context across the entire customer journey, leading to happier customers and engaged employees.
It modernizes your Contact Centre by removing the barriers imposed by legacy infrastructure, breaks down organizational silos of communication, optimizes customer journeys across all channels, and seamlessly puts your customer-facing agents and relationship managers in the front seat with a 360-degree view of customer engagement.
Secure & Scalable Omnichannel Contact Center Solution Built for the Enterprises
Capabilities
How does Ameyo enhance Customer Experience?
Unified Customer Experience
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Interact with your customers wherever they are. Manage voice and all digital channels in one system.
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Reduce customer waiting time using ACD, IVR, and VQ Pass features.
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Route the customers to the right agent to ensure a higher first-call resolution rate
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Increase call connection rate using outbound dialer and save agents’ time with smart operations
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Make your sales proactive with various dialers and scale exponentially
Contact Center System Integrations
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Ameyo Call Center Solution integrates with popular out-of-the-box business tools, CRM systems and has APIs for custom integrations
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Manage omnichannel interactions and let your customers reach you on their preferred channel using extensive integration capabilities
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Enhance your call routing process with CTI. Business tools and databases can be seamlessly integrated with the telephone, IVR, and ACD
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With features like toolbar integration, screen pops, and two-way information synchronization, agents can retrieve customer information and answer calls quickly and efficiently
Reporting and Analytics
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Real-time dashboards showing agent-customer interactions across multiple channels
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Providing real-time information about the interaction source, the agent involved, and the interaction context
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Make informed decisions by getting a deeper understanding of the operations
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Outbound and Inbound metrics that help to fine-tune your call-center operations.
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Provide your contact center agents with the freedom to log in from anywhere, anytime. Agents and supervisors are able to log in to the system from any device, including laptops, mobile phones, browsers, and environments, including home or office.
Enterprise-grade Outbound Dialer
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Advanced algorithms resulted in high call connections and improved conversion rates. Add an autodialer to your call center software to automate your outbound operations. You can choose between Predictive Dialer, Preview Dialer, and Progressive Dialer based on the needs of your business.
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Ameyo is PCI DSS compliant with certified public cloud environments across India, APAC, Africa & ME.
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The solution can be deployed on-premise or on the cloud.
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rusted by 2,000+ brands across 60+ countries. It includes brands across different verticals and industries – BFSI, Edutech, Travel and Hospitality, E-commerce, Healthcare, Aviation, and more. 24/7 local support ensures hassle free operations.
Benefits
Aligning the organization to improve customer experience
Know your customer
360-degree view of the customer across all channels.
No more searching across multiple applications. Get access to interaction history across all touchpoints in a single window.
Understand customer behavior, mood, and intent using AI
Listen to Voice of Customer with ease
Achieve total accountability
Establishes clear accountability by integrating front-end and back-end operations
Create deep insights to optimize decisions and organizational performance
Real-time triggers to address customer frustration and aggravation
Empowered Employee
Unified Desktop - Intuitive and a single interface to make effective decisions
Integrated knowledge base to reduce employee on-boarding time.
Harness your existing IT investments using pre-built connectors and API integrations
Monitor your employee interactions with the right data and improve performance
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